How do I return an item?



Are you unhappy with your order? If so, you may return your item(s) for an exchange or refund within 14 days of the shipping date.

Please be advised, you must contact us to receive a return authorization number prior to returning the items. Any returns sent to us without authorization will not be accepted.

To return an item(s), please include original packaging. To ensure that your return is received by us, please add insurance to your shipment through your preferred delivery service. All return shipping costs are at the expense of the customer. Shipping fees paid on the initial order are non-refundable with exception to an error incurred by us or damaged in shipping.

For authorization to obtain a refund or to inquire about a return, please contact us via email at Let us know your order number, products you are requesting to return and the reason for the return.

Once approved, please ship returned items to:

Ashley Lane
Attn: ATOPALM Return
1200 W. Hitchcock St.
Meridian, ID 83646